Purchase Terms

CUSTOMER PURCHASE TERMS 

Effective Date: March 12, 2026

These Customer Purchase Terms (the “Purchase Terms”) govern all purchases made through scatterhair.com (the “Site”), which is owned and operated by SCATTER LLC, a Delaware limited liability company (“Scatter,” “we,” “us,” or “our”). "You" or "your" refers to the customer or purchaser placing an order through the Site.

By placing an order through the Site, you agree to be bound by these Purchase Terms, along with our Terms of Use and Privacy Policy (collectively, the “Policies”), each of which is incorporated herein by reference.

If you do not agree, please do not purchase from this Site.

1. Changes to Purchase Terms.  We may revise and update these Purchase Terms from time to time in our sole discretion. All changes are effective immediately when we post them on the Site and apply to all purchases made thereafter, or, if applicable, as specified in any separate communication to you about the update. However, any changes to the dispute resolution provisions set out in Sections 16 and 18 will not apply to any disputes for which the parties have actual notice on or before the date the change is posted on the Site. Your continued purchase of products from the Site following the posting of revised Purchase Terms means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any updates, as they are binding on you.

2.  Eligibility and Account Security.  By placing an order through the Site, you represent and warrant that you: (a) are at least eighteen (18) years old (or at least the legal age of majority in your jurisdiction of residence); (b) have the legal capacity to enter into binding contracts; (c) have not previously been suspended, terminated, or otherwise denied access to purchase from the Site; (d) have full power and authority to enter into and perform your obligations under these Purchase Terms; and (e) will provide only true, accurate, current, and complete information when placing orders or creating accounts. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, including all purchases made. If you believe your account has been compromised, you must notify us immediately at LFG@scatterhair.com. Scatter reserves the right to deny, suspend, or terminate your account in accordance with Section 13.

3.  Electronic Communications.  By placing an order through the Site, you consent to receive all purchase-related agreements, notices, disclosures, order confirmations, shipping notifications, tracking information, delivery notifications, cancellation notices, refund confirmations, and other transactional communications from Scatter electronically, including by email, SMS (where provided and available), or by posting notices on the Site. You agree that such electronic communications satisfy any legal requirement that such communications be in writing. If you wish to withdraw your consent to receive electronic communications, you must notify us at LFG@scatterhair.com and discontinue making purchases from the Site.

 4. Product Information and Availability.  All products offered for sale on the Site are subject to availability. We reserve the right to limit quantities, discontinue any item, or update product formulations, packaging, or pricing at any time without notice. We make every effort to ensure that product descriptions, images, pricing, ingredient lists, haircare instructions, tutorials, and other information displayed on the Site are accurate, complete, and current. However, we are human! Typographical errors, inaccuracies, or omissions may occasionally occur. Scatter does not warrant that any information on the Site is error-free, complete, or reliable, and we reserve the right to correct, update, or change such information at any time without prior notice, including after an order has been submitted. If a pricing or availability error affects your order, we may contact you to confirm, cancel, or adjust the order as appropriate. Product packaging or labeling may vary from images shown online, and product performance may vary based on individual hair types and conditions.

 5. Orders, Acceptance, and Payment.  Your submission of an order constitutes an offer to purchase products in accordance with these Purchase Terms. Scatter may accept or decline any order in its discretion, including if products are unavailable, payment cannot be processed, or fraudulent or abusive activity is suspected. No order is binding on Scatter until it has been accepted and confirmed by us through an order confirmation email. All orders are subject to verification and may require additional information before acceptance or shipment. If we cancel an order after payment has been processed, we will issue a refund to your original payment method. For pre-order items, payment is collected in full at the time the order is placed, and estimated ship dates will be clearly communicated at checkout or on the product page. Ship dates are estimates only and may be subject to change. We do not offer backorders. You agree to pay the full amount of your order using one of the payment methods accepted on the Site. By submitting payment information, you represent that you are authorized to use the designated payment method and authorize Scatter (or its third-party processor) to charge your payment method for the total amount due. If you need to modify your order (such as changing the shipping address or items), contact us at LFG@scatterhair.com as soon as possible. We can accommodate modifications only if the request is received before the order has been fulfilled. Subject to applicable law, orders cannot be canceled by customers once placed, but Scatter reserves the right to cancel orders in accordance with this Section. Scatter uses third-party payment processors (e.g., Shopify Payments) and other supported payment providers to process transactions. Payment processing is subject to the terms and policies of the applicable payment provider.

 6. Pricing and Taxes.  All prices for products are shown in United States dollars unless stated otherwise and are subject to change at any time without notice. Prices do not include applicable taxes, shipping, or handling fees, which will be calculated and displayed at checkout. You agree to pay all charges applicable to your purchase, including sales, use, excise, value-added, or similar taxes required by law. Scatter collects and remits sales tax where legally obligated to do so. You are responsible for any additional duties, customs fees, or import taxes that may apply to orders shipped outside the United States.

7. Shipping, Delivery, and Risk of Loss.  Orders are typically processed within one to four (1-4) business days after an order is placed. We do not process or ship orders on weekends or holidays. All orders ship from New York, NY. We offer both standard and express shipping options, and available shipping methods, costs, and estimated delivery timeframes will be displayed at checkout. Orders are shipped to the address you provide at checkout, and Scatter is not responsible for delays, lost packages, or delivery failures resulting from incorrect or incomplete addresses. All delivery times are estimates only and not guarantees. Title to products and risk of loss pass to you once your order is delivered to the carrier for shipment. Scatter is not liable for delays or failures in performance caused by circumstances beyond our reasonable control. If your package appears to be lost or missing, please contact us at LFG@scatterhair.com with your order details. We will work with the shipping carrier to investigate the issue and file a claim on your behalf where appropriate. Once the carrier's investigation is complete, Scatter will determine the appropriate resolution, which may include a replacement, refund, or store credit, depending on the circumstances.

8. Returns, Refunds, and Exchanges.  We want you to love your hair care results. For hygiene and safety reasons, products that have been opened, used, or tested cannot be returned for a refund or exchange. However, if you receive a product that is defective or damaged upon arrival, please contact us promptly at LFG@scatterhair.com with your order details and photo or video proof so we can review and address the issue, even if the product has been opened. For damaged, defective, or incorrect items, we will determine whether the item should be returned for inspection or if an alternative resolution is appropriate. Unopened hair care products in original, sealed packaging may be returned within fourteen (14) days of delivery. Returned hair products must comply with the conditions outlined here in these Purchase Terms, including requirements that items be unused, unopened, and in their original sealed packaging. Shipping costs, duties, and other fees are non-refundable unless otherwise specified. Scatter reserves the right to deny a refund or exchange if the returned hair care items do not meet our hygiene and safety requirements or stated return conditions. Refunds, when approved, may take up to ten (10) business days to process after receipt and inspection of the returned products. Timing may vary depending on your payment method and financial institution. For orders placed using promotional codes, discounts, or special offers, refunds will reflect the discounted purchase price you actually paid, not the original retail price. For promotions that apply to bundles or multi-item purchases, all items included in the promotion must be returned together to qualify for a full refund. If only part of a promotional bundle is returned, the refund amount may be adjusted to reflect the non-promotional pricing of the items you are keeping.

9. Product Use and Safety.  All Scatter products are for external use only and are formulated for cosmetic purposes. Use products only as directed on the packaging and in accordance with your individual hair type and condition. Avoid contact with eyes. Keep all hair care products out of reach of children and store them in a cool, dry place away from direct sunlight to maintain product integrity.

10. Ingredients Disclosure and Allergies.  Scatter lists ingredients for each product on its packaging and on the corresponding product page of the Site. Because formulations may evolve from time to time, the ingredient list printed on the product packaging reflects the most current composition and supersedes any online listing. Customers with known allergies or sensitivities should review all ingredient information carefully before use and perform a patch test prior to first use. If you experience an unexpected reaction, discontinue use immediately and consult a medical professional. Scatter is not responsible for any adverse reactions, sensitivities, or other effects arising from individual skin or scalp conditions, allergic responses, ingredient sensitivities, or misuse of products.

 11. No Medical Claims. Scatter products are intended for cosmetic use only and are not designed to diagnose, treat, cure, or prevent any disease or medical condition. Nothing on the Site or in any Scatter materials should be interpreted as medical advice or as a substitute for professional care. Individual results may vary depending on hair type, product usage, and other factors. Testimonials, reviews, or before-and-after photographs represent the experiences of individual customers and are not guarantees of specific outcomes.

12.  Prohibited Uses. Products are intended for personal use only and may not be resold without express authorization. You agree not to use the Site for making purchases for any unlawful, abusive, or unauthorized purpose, and you further agree not to: (a) violate any applicable local, state, national, or international law, regulation, or court order in connection with your purchases; (b) engage in fraudulent purchasing activity, including use of stolen payment methods, false identities, or chargeback fraud; (c) use any robot, spider, scraper, or other automated means to place orders or access purchasing functions; (d) make purchases for commercial resale purposes without express written authorization from Scatter; (e) impersonate any person or entity or misrepresent your identity when placing orders; (f) attempt to circumvent purchase limits, promotional restrictions, or pricing controls; or (g) engage in any conduct that, in our judgment, exposes Scatter to liability, harm, or abuse of our purchasing systems. Violation of these prohibited use provisions may result in order cancellation, account suspension, or termination in accordance with Section 13.

13.  Termination of Purchasing Privileges.  Scatter may suspend, disable, or terminate your ability to make purchases through the Site, with or without cause and with or without notice, at any time and for any reason, including if we reasonably believe that: (a) you have violated any provision of these Purchase Terms or any applicable law; (b) you pose a risk of harm to Scatter through fraudulent or abusive purchasing activity; (c) your account has been associated with chargebacks, payment disputes, or other financial irregularities; or (d) continuing to accept orders from you is no longer commercially viable. Upon termination of purchasing privileges, any pending orders may be cancelled, and you may not create new accounts or attempt to make purchases without our express written permission. The limitations of liability, dispute resolution, and indemnification provisions of these Purchase Terms will survive any termination.

14.  Disclaimers of Warranties.  THE SITE, ITS CONTENT, AND ANY PRODUCTS MADE AVAILABLE THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, SCATTER AND ITS AFFILIATES, LICENSORS, AND SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE PURCHASE TERMS, THE SITE, OR ANY PRODUCTS, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, SECURITY, OR AVAILABILITY. WITHOUT LIMITING THE FOREGOING, SCATTER DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, THAT THE SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT PRODUCTS WILL MEET YOUR EXPECTATIONS OR DELIVER ANY PARTICULAR RESULTS. ANY RELIANCE ON PRODUCT INFORMATION OR MATERIALS PROVIDED THROUGH THE SITE IS AT YOUR OWN RISK. INDIVIDUAL RESULTS MAY VARY, AND SCATTER MAKES NO GUARANTEES ABOUT PRODUCT PERFORMANCE OR OUTCOMES.

15.  Limitation of Liability.  TO THE FULLEST EXTENT PERMITTED BY LAW, SCATTER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH YOUR PURCHASE OR USE OF PRODUCTS. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF DATA, INCOME, OR PROFIT; LOSS OF OR DAMAGE TO PROPERTY; AND THIRD-PARTY CLAIMS. IF ANY PART OF THESE DISCLAIMERS OR LIMITATIONS OF LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE, OR IF SCATTER IS OTHERWISE FOUND LIABLE TO YOU FOR ANY REASON, OUR AGGREGATE LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO SCATTER FOR THE SPECIFIC PRODUCTS GIVING RISE TO SUCH LIABILITY. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS ON LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU. TO THE EXTENT THAT APPLICABLE LAW DOES NOT PERMIT SUCH EXCLUSIONS OR LIMITATIONS, OUR LIABILITY AND THE SCOPE OF ANY WARRANTY WILL BE LIMITED TO THE MINIMUM EXTENT PERMITTED BY LAW.

16.  Dispute Resolution.  We hope to resolve any concerns about your purchases amicably. Before initiating any formal legal action, you agree to first contact Scatter at LFG@scatterhair.com with a written description of your concern so that we can attempt to resolve it informally. If a dispute, claim, or controversy arising out of or relating to these Purchase Terms, any purchase made through the Site, or any products purchased (collectively, a "Dispute") cannot be resolved informally within thirty (30) days of receipt of your written notice, either party may bring an individual action in accordance with the governing law and jurisdiction provisions set forth below. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE BETWEEN YOU AND SCATTER WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS, AND THAT YOU WILL NOT PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. If you are a consumer located outside the United States, you may also be entitled to the protection of mandatory consumer protection laws in your country of residence.

17.  Indemnification. You agree to defend, indemnify, and hold harmless Scatter and its affiliates, officers, directors, employees, agents, licensors, service providers, and successors from and against any and all claims, demands, losses, liabilities, costs, damages, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your purchase or use of products from the Site; (b) your violation of these Purchase Terms or any applicable law or regulation; (c) your breach of any representation or warranty made by you hereunder; (d) fraudulent, abusive, or improper purchasing activity by you or through your account; (e) chargebacks, payment disputes, or other financial claims related to your purchases; (f) your infringement, misappropriation, or violation of any third party's rights; or (g) any claim that your use of products caused damage to a third party. This indemnification obligation survives the termination of these Purchase Terms and your ability to make purchases from the Site.

18.  Governing Law and Jurisdiction.  These Purchase Terms and any disputes arising out of or relating to your purchases or the products (whether contractual or non-contractual) shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflicts of law principles. Any legal suit, action, or proceeding arising out of or relating to these Purchase Terms or your purchases shall be instituted exclusively in the state or federal courts located in New Castle County, Delaware, and you irrevocably submit to the jurisdiction of such courts and waive any objection to venue therein. Scatter retains the right to bring suit in your jurisdiction of residence or any other relevant jurisdiction where necessary to protect its rights.

FAQs

These FAQs are provided for informational purposes to help you understand our policies. For complete legal terms governing your purchases, please refer to our Purchase Terms. In the event of any conflict, the Purchase Terms govern.

  • What should I do if my order is lost or hasn't arrived?

    • If your package appears to be lost or missing, please contact us at LFG@scatterhair.com with your order details. We will work with the shipping carrier to investigate the issue and file a claim on your behalf where appropriate. Once the carrier’s investigation is complete, Scatter will determine the appropriate resolution, which may include a replacement, refund, or store credit, depending on the circumstances.

  • What if my order arrives damaged or defective?

  • If you receive a damaged, defective, or incorrect item, please contact us promptly at LFG@scatterhair.com with your order details and photo or video proof so we can review and address the issue. We will determine whether the item should be returned for inspection or if an alternative resolution is appropriate.

  • Are expedited or priority shipping options available?

  • Yes. We offer both standard and express shipping options. Available shipping methods, costs, and estimated delivery timeframes will be displayed at checkout.

  • What are the shipping rates for orders shipped within the United States?

    • Shipping rates for U.S. orders are calculated at checkout based on your delivery address and selected shipping method. All orders ship from New York, NY, and final shipping costs will be clearly displayed before you complete your purchase.

  • What are the shipping rates for orders shipped to Canada?

  • We offer standard and express shipping to Canada. Rates and estimated delivery times vary based on location and shipping method and will be shown at checkout or in the shipping table below. Customers are responsible for any applicable duties, taxes, or import fees.

  • Do you offer international shipping outside the United States and Canada?

    • International shipping availability, rates, and delivery estimates will be shown at checkout where applicable. We currently offer standard and express options for select international destinations. Please note that international orders may be subject to customs processing, duties, and taxes imposed by the destination country.

  • How long will it take to receive my order after placing it?

    • Orders are typically processed within 1–4 business days after an order is placed. We do not process or ship orders on weekends or holidays. Once your order ships, delivery time will depend on your selected shipping method and destination.

  • How can I track the status of my order?

  • You’ll receive email notifications and, where available, SMS notifications regarding your order, including order confirmation, shipping confirmation with tracking information, shipping updates, delivery notifications, and any applicable cancellations or refunds. Tracking details are provided once your order has been fulfilled.

  • Can I modify or cancel my order after it’s been placed?

  • Orders cannot be canceled once placed. However, if you need to edit your order, please email LFG@scatterhair.com with your order details and requested changes as soon as possible. We can accommodate edits only if the request is received before the order has been fulfilled.

  • How are pre-orders handled?

  • We currently offer pre-orders only (no backorders). Payment is collected in full at the time the order is placed. Estimated ship dates for pre-order items will be clearly communicated at checkout or on the product page.

  • What is the return window?

    • Eligible items may be returned within 14 days of delivery, provided they meet our return conditions, including being unused, unopened, and in their original, sealed packaging.

  • How long do refunds take to process?

    • Once an approved return is received and inspected, refunds are typically processed within up to 10 business days. Timing may vary depending on your original payment method and financial institution.

  • How do promotions or discount codes affect returns?

    • Refunds reflect the discounted purchase price paid, not the original retail price. For promotions that apply to bundles or multi-item purchases, all items included in the promotion must be returned to qualify for a full refund. If only part of a promotional bundle is returned, the refund amount may be adjusted accordingly.

  • Which items are not eligible for return?

    • In addition to items restricted for hygiene or safety reasons, products are not eligible for return if they are non-resellable, including items with broken or removed seals (such as shrink wrap or foil seals). Products that are confirmed to be damaged or defective should not be returned and will be handled in accordance with our damaged or defective product policy.

Have questions? We're here to help! Reach out to our team at LFG@scatterhair.com and we'll get back to you as soon as possible.

 

Contact us

Scatter LLC
165 Christopher Street, #6v
New York, NY 10014
United States

Email: LFG@scatterhair.com