Privacy policy

Effective Date: September 21, 2026

Welcome to Scatter! We’re glad you’re here.

At Scatter, we are committed to providing the most comprehensive and efficient products and customer experience while protecting your privacy and information as our valued customer. This Privacy Policy (the “Policy”) describes how SCATTER LLC, a Delaware limited liability company ("Scatter," "we," "us," or "our"), collects, uses, discloses, and protects personal information obtained through our website scatterhair.com (the "Site”).

By submitting information to us, using or accessing this Site, you agree and accept the practices outlined in this Policy.

If you do not agree, please do not use the Site.

1. Changes to Policy. We may revise and update this Policy from time to time in our sole discretion. All changes are effective immediately when we post them or as specified in our communication to you about the update and apply to all access to and use of the Site thereafter. However, any changes to the dispute resolution provisions set out in Governing Law and Disputes will not apply to any disputes for which the parties have actual notice on or before the date the change is posted on the Site. Your continued use of the Site following the posting of the revised Policy means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

2. Information We Collect. Depending on how you interact with us and the Site, we may collect a variety of information, including:

Personal Information, including your name, mailing and shipping addresses, telephone number(s), and email address.
Financial Information, including credit card and debit card details, and billing address.
Purchase Activity, including products you viewed, added to cart, purchased, or returned, and your shopping preferences.
User-Generated Content, including information you provide when using the Site’s interactive features and any content you choose to make public. Please note that we cannot control how third parties may access or use information you make public.
Social Media Data, including information from your posts on our social media pages, your social media profile information, and content from your social media accounts.
Communications Content, including photos, videos, messages, emails, and other materials you submit to us, as well as information collected when you participate in promotions or contests.
Audio and Visual Content, including photographs, video recordings, and call recordings (where applicable).
Demographic Information, including your birth date, age, gender, and zip code.
Technical Information, including your device type, browser type, operating system, device identifiers, and IP address.
Usage Analytics, including access dates and times, referring and exit sites, Site usage frequency, pages visited, links clicked, and other interaction data with the Site.
Shopify, Shopify automatically collects certain information needed to process orders and maintain the Site. For more information on how Shopify uses your data, see: https://www.shopify.com/legal/privacy

3. Sources of Information Collection. We collect your personal information in the following ways:

Directly from You. We collect personal information that you voluntarily provide to us when you interact with our Site or services. Specifically, we collect information directly from you when you:

Sign up to receive marketing and promotional communications from us.
Purchase products or services through the Site.
Participate in one of our promotional sweepstakes, contests, surveys, or focus groups (if applicable).
Use any of the services and features available on the Site.
Provide us with feedback or submit a request to our support email/contact
Interact with our social media pages.
Interact with us in-person (e.g., at an in-person event, etc.)

Through Automated Means. When you access and engage with the Site, we automatically collect information about your browser, device, and activity, including when you:

Visit and navigate the Site on any device.
Enable location-based features on the Site.
Click on sponsored links, social media advertisements, or third-party advertisements.

From Third Parties. We may receive personal information about you from various third-party sources, including but not limited to:

E-commerce and payment platforms, including Shopify, that process transactions and may provide information related to your purchase history and preferences.
Social media platforms, including Facebook, Twitter, YouTube, Pinterest, Snapchat, and Instagram, subject to their respective privacy policies and your account settings.
Third-party sites, including those that allow you to integrate your third-party account with your account with us.
Other individuals (e.g., your family, friends, or other personal contacts) who provide your personal information to us because they think you may be interested in our products and services or they want to share a product or service with you.
Data aggregators and other companies that supplement our existing information about you by linking your contact information to additional data, such as purchase history and online activity.

We may combine personal information collected from these various sources to provide you with better products and services and to improve your overall experience with us.

4. How We Use Your Information. We may use your personal information for the following purposes:

To provide, operate, and maintain the Site and its features, and to deliver our services to you.
To process and fulfill your orders, handle returns, and communicate about product recalls or order-related issues.
To analyze usage trends, identify issues, test new features, and improve the Site, our services, and products.
To understand your interests and preferences in order to personalize and customize your experience.
To communicate with you about your account, respond to your inquiries, request feedback, and send important updates about our policies and terms.
To verify your identity and determine your eligibility for our products, services, and promotions, including age and residency verification.
To send you marketing and promotional communications about our products, services, special offers, and third-party products that may interest you.
To conduct research and analytics with our service providers and partners, and to measure the effectiveness of our content and marketing efforts.
To maintain the security and integrity of the Site and our systems, and to detect, prevent, and investigate fraud and other unlawful activity.
To comply with applicable laws and respond to lawful requests from law enforcement and government authorities.
To facilitate business transactions such as mergers, acquisitions, or asset transfers, where personal information may be among the assets involved.
For other purposes described in this Policy, with your consent, at your direction, or as we believe necessary to protect our rights and those of others.

5. How We Share Your Information. We may share personal information from each of the categories described in Section 2 ("Information We Collect") with the following types of third parties:

Other Users. When you use public features of the Site (such as reviews, comments, or community forums), the personal information you choose to share will be visible to other users of the Site.
Service Providers. We share your personal information with third-party service providers who perform services on our behalf, including payment processors, shipping companies, email service providers, website hosting, customer support, and marketing services. These service providers are contractually required to protect your information and may only use it to provide services to us.
Analytics and Performance Partners. We share information with partners who help us analyze Site performance, understand user behavior, and measure the effectiveness of our marketing campaigns.
Advertising Partners. We may share your information with advertising networks, social media platforms, and other advertising partners to deliver targeted advertisements and measure their effectiveness both on and off our Site.
Government and Legal Authorities. We may disclose your information when required by law, legal process, or government request, or when we believe disclosure is necessary to comply with applicable laws, protect our rights, or ensure public safety.
Other Parties in Specific Circumstances. We may share your information: (i) with your consent or at your direction; (ii) in connection with business transactions such as mergers, acquisitions, or asset sales; (iii) to protect our legal rights, prevent fraud, or ensure safety; (iv) to comply with applicable laws and regulations; or (v) to pursue available legal remedies or limit potential damages.

We may de-identify or aggregate your personal information so that it can no longer reasonably identify you, and we may use and share such de-identified information without restriction for business purposes consistent with applicable law. We do not sell personal information in exchange for monetary consideration. However, under California law, certain advertising practices may be considered “selling” or “sharing.” You may opt out by using the link “Do Not Sell or Share My Personal Information.”

6. Cookies and Other Technologies. We automatically collect certain usage and device information when you visit the Site, read our emails, or engage with our content and advertisements. We and our partners use cookies, pixel tags, and similar tracking technologies to collect information about your browser, device, and browsing activity, including your IP address, device type, visit dates/times, pages viewed, Site usage frequency, email interactions, and other engagement data. We (and our partners) use information collected through cookies and other similar tracking technologies for various purposes, including to:

Remember that you are logged into the Platform and enable certain functionality;
Provide you with personalized content and information, including targeted content and advertising;
Recognize you across multiple devices;
Monitor usage metrics such as visitor numbers, access times, pages viewed, and demographic patterns; and
Enhance the Site and your user experience.

Your browser settings allow you to control or reject cookies and other tracking technologies. Cookie preferences are specific to each browser and device, so you must set your choices on each one you use. For more information about cookies, visit www.allaboutcookies.org. To control flash cookies, visit Adobe's website settings manager.

We may use Google Analytics to better understand how users interact with the Site. For information on Google Analytics’ information handling practices and how you can control the use of information sent to Google, please visit: www.google.com/policies/privacy/partners/. To disable Google Analytics, please download and install the Google Analytics Opt-out Browser Add-On, which is available here: https://tools.google.com/dlpage/gaoptout/.

7. Your Data Rights and Opt Out. You may opt out of marketing communications at any time by emailing us at scatter@info.scatterhair.com or following the unsubscribe instructions in our emails or text messages, however, you will continue to receive transactional and account-related messages. Depending on your U.S. state residency, under applicable law, you may have certain rights in relation to your personal information, including the right to:

Access and portability: Request details about our collection and use of your information, and receive a copy in a portable format.
Correction: Request that we correct inaccuracies in your personal information.
Deletion: Request deletion of your personal information, subject to legal exceptions.
Opt out of the sale of your information, targeted advertising, and certain profiling activities (as defined by applicable law).
Consent withdrawal: Withdraw the consent that you have given us to process your personal information (where applicable).

You have the right to exercise these rights without discrimination. To submit a request, contact us at scatter@info.scatterhair.com. California residents have additional rights described in our California Privacy Rights (CCPA) section below.

8. Data Retention. We will retain your personal information as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or allowed under law. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information; the potential risk of harm from unauthorized use or disclosure of the personal information; the purposes for which we use the personal information; whether we can achieve the purposes through other means; and the applicable legal requirements.

9. Children’s Data. We do not knowingly collect or solicit personal information from anyone under the age of 16. If we learn that we have inadvertently collected personal information from a child under 16, we will delete that information as quickly as possible. If you believe we may have collected personal information from a child under 16, please contact us at scatter@info.scatterhair.com.

10. Third-Party Materials and Sites. The Site may include software, tools, or other technology licensed to Scatter by third parties, as well as links to third-party websites, services, or resources (collectively, "Third-Party Materials"). All such Third-Party Materials are the property of their respective owners and may be subject to additional terms and conditions between you and such third parties, which govern your use of those materials. Third-Party Materials are provided for your convenience only. Scatter does not control and is not responsible for the content, products, services, or practices of any Third-Party Materials. The inclusion of any link does not imply endorsement or association by Scatter. If you access any Third-Party Materials, you do so entirely at your own risk and subject to the terms and conditions of those sites or services. Scatter is not liable for any loss or damage that may arise from your use of or reliance on any Third-Party Materials.

11. California Privacy Rights (CCPA). This section applies only to California residents. Under the California Consumer Privacy Act (CCPA), you have the rights listed below.

For clarity, the California Code of Regulations defines a "resident" as:

every individual in the State of California for other than a temporary or transitory purpose and
every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as "non-residents."

CALIFORNIA RESIDENT RIGHTS WITH RESPECT TO YOUR PERSONAL DATA:

The categories of personal information we collect, the categories of sources from which we collect personal information, the business or commercial purposes for which we collect personal information, the categories of third parties to whom we disclose personal information, and our retention practices are described in the “Information We Collect,” “Sources of Information Collection,” “How We Use Your Information,” “How We Share Information,” and “Data Retention” sections of our Privacy Policy above. These disclosures are incorporated into this CCPA section by reference.

Right to Delete. You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) when the information is necessary to: complete the transaction for which the personal information was collected, detect security incidents, protect against illegal activity, debug or repair errors, exercise free speech rights, comply with legal obligations, or use the information internally in a lawful manner compatible with the context in which you provided it.

Right to Know. Depending on the circumstances, you have a right to know the following information about the personal information we have collected about you in the preceding 12 months:

whether we collect and use your personal information;
the categories of personal information that we collect;
the purposes for which the collected personal information is used;
whether we sell or share personal information to third parties;
the categories of personal information that we sold, shared, or disclosed for a business purpose;
the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
the business or commercial purpose for collecting, selling, or sharing personal information; and
the specific pieces of personal information we collected about you

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Correct - You have the right to request that we correct inaccurate personal information that we maintain about you, taking into account the nature of the personal information and the purposes of the processing.

Right to Non-Discrimination for the Exercise of a Consumer's Privacy Rights We will not discriminate against you if you exercise your privacy rights.

Request Verification. Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will respond to your verifiable consumer request within forty-five (45) days of receipt. If we require more time (up to an additional 45 days), we will inform you of the reason and extension period in writing. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided for us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Additional Privacy Rights. In addition to the rights described above, you have the following rights:

You may object to the processing of your personal information for certain purposes.
You may ask to restrict the processing of your personal information in certain circumstances.
You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA. We may require you to verify your identity directly with us and confirm that you provided the authorized agent permission to submit the request.
You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission. We provide the following method: a “Do Not Sell or Share My Personal Information” link on our website
You have the right to limit the use and disclosure of your sensitive personal information to only what is necessary to perform the services or provide the goods reasonably expected by an average consumer.

Right to Appeal - If we deny your request, you may appeal our decision by contacting us using the same contact information and specifying that you wish to appeal. We will respond to your appeal within forty-five (45) days of receipt. If your appeal is denied, you will be provided with information about how to contact the California Attorney General to submit a complaint.

12. Contact Information. This Site is operated by Scatter LLC, a Delaware limited liability company. For questions, concerns, or comments regarding these Terms or the Site, please contact us at:

Scatter LLC
165 Christopher Street, #6v

New York NY 10014
scatter@info.scatterhair.com