Shipping policy

Orders, Acceptance, and Payment.  Your submission of an order constitutes an offer to purchase products in accordance with these Purchase Terms. Scatter may accept or decline any order in its discretion, including if products are unavailable, payment cannot be processed, or fraudulent or abusive activity is suspected. No order is binding on Scatter until it has been accepted and confirmed by us through an order confirmation email. All orders are subject to verification and may require additional information before acceptance or shipment. If we cancel an order after payment has been processed, we will issue a refund to your original payment method. For pre-order items, payment is collected in full at the time the order is placed, and estimated ship dates will be clearly communicated at checkout or on the product page. Ship dates are estimates only and may be subject to change. We do not offer backorders. You agree to pay the full amount of your order using one of the payment methods accepted on the Site. By submitting payment information, you represent that you are authorized to use the designated payment method and authorize Scatter (or its third-party processor) to charge your payment method for the total amount due. If you need to modify your order (such as changing the shipping address or items), contact us at LFG@scatterhair.com as soon as possible. We can accommodate modifications only if the request is received before the order has been fulfilled. Subject to applicable law, orders cannot be canceled by customers once placed, but Scatter reserves the right to cancel orders in accordance with this Section. Scatter uses third-party payment processors (e.g., Shopify Payments) and other supported payment providers to process transactions. Payment processing is subject to the terms and policies of the applicable payment provider.

 

            6.         Pricing and Taxes.  All prices for products are shown in United States dollars unless stated otherwise and are subject to change at any time without notice. Prices do not include applicable taxes, shipping, or handling fees, which will be calculated and displayed at checkout. You agree to pay all charges applicable to your purchase, including sales, use, excise, value-added, or similar taxes required by law. Scatter collects and remits sales tax where legally obligated to do so. You are responsible for any additional duties, customs fees, or import taxes that may apply to orders shipped outside the United States.

 

7.         Shipping, Delivery, and Risk of Loss.  Orders are typically processed within one to four (1-4) business days after an order is placed. We do not process or ship orders on weekends or holidays. All orders ship from New York, NY. We offer both standard and express shipping options, and available shipping methods, costs, and estimated delivery timeframes will be displayed at checkout. Orders are shipped to the address you provide at checkout, and Scatter is not responsible for delays, lost packages, or delivery failures resulting from incorrect or incomplete addresses. All delivery times are estimates only and not guarantees. Title to products and risk of loss pass to you once your order is delivered to the carrier for shipment. Scatter is not liable for delays or failures in performance caused by circumstances beyond our reasonable control. If your package appears to be lost or missing, please contact us at LFG@scatterhair.com with your order details. We will work with the shipping carrier to investigate the issue and file a claim on your behalf where appropriate. Once the carrier's investigation is complete, Scatter will determine the appropriate resolution, which may include a replacement, refund, or store credit, depending on the circumstances.